1. Digital Product Delivery
1.1. Delivery Method
- All house plans are delivered electronically as digital downloads
- Access to downloads is provided immediately after payment confirmation
- Download links are sent to the email address provided during purchase
- Downloads are available through your account dashboard on SmallHousePlan.com
1.2. Download Access
- Download links remain active for 60 days after purchase
- Multiple download attempts are permitted within this period
- Contact customer service if you experience technical difficulties
2. File Formats
2.1. Plan Formats
- PDF format for all plans
- CAD files where applicable
- Additional documentation as specified in product description
2.2. System Requirements
- PDF reader required
- Appropriate software for CAD files if included
- Stable internet connection for downloading
3. 60-Day Return Policy
3.1. Return Period
- We accept returns within 60 days of purchase
- We accept returns for both defective and non-defective products
- Products eligible for return include new and slightly used items
- Refund requests must be submitted within 60 days of the original purchase date
- Returns are processed even if plans have been downloaded
- Full refund will be issued upon approval of return request
- No restocking fees apply to any returns
3.2. How to Request a Return
- Contact customer service with your order number
- Provide reason for return (optional but helpful)
- Returns can be made by mail
- Free return shipping labels are included in your package
- Refunds are processed within 1 day
- Refund will be issued to the original payment method
3.3. Immediate Refunds
The following situations qualify for immediate refund approval:
- Download link technical failures
- Corrupted files upon initial download
- Wrong plan delivered due to our error
- Duplicate purchases
4. Exchange Policy
We accept exchanges within 60 days of purchase. Exchanges are available for:
- Different house plan selections
- Updated versions of plans
- Alternative file formats when available
- Products in new or slightly used condition
5. Before Purchase
5.1. Customer Responsibility
- Review all plan details thoroughly before purchase
- Verify plan specifications meet your requirements
- Confirm local building code compatibility
- Check system requirements for file formats
5.2. Customer Support
- Available for pre-purchase questions
- Technical support for download issues
- Assistance with plan specifications
6. Contact Information
For assistance with deliveries, technical issues, or return requests:
Mediage LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone: (833) 597-6533
Email: [email protected]
7. Technical Support
7.1. Download Issues
If you experience technical difficulties during download:
- Clear browser cache and cookies
- Try a different browser
- Contact support if issues persist
7.2. File Access
- Download attempts are logged for security
- Multiple downloads within 60 days are permitted
- New download links can be issued if necessary
8. Order Verification
8.1. Order Confirmation
- Automatic email confirmation upon purchase
- Download instructions included
- Order number for reference
- Support contact information
8.2. Account Dashboard
- Access to purchase history
- Download status
- Available downloads remaining
- Download expiration dates
9. Customer Agreement
By completing a purchase, you acknowledge and agree that:
- You understand our 60-day return policy
- Downloads constitute delivery
- Plans are for single use only
- You accept the terms of the license agreement
- Returns must be requested within 60 days of purchase